Amazon Connect API get contact dialed in number
Using API's to query our Amazon Connect instance, I need to be able to tell in real time what number a given agent is answering. Very well could be I'm not understanding the vocabulary of Connect to...
View ArticleFor Amazon Connect live audio streams, is agent track always 2, and customer...
Following Amazon's example for reading live audio chunks out of Amazon Connect,I have logic like this: @RequiredArgsConstructor public enum TrackName { // Track #s: (1) for "customer" or "inbound"; (2)...
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Salesforce CTI adapter with Amazon Connect custom CCP
I am trying to implement Amazon Connect CTI adapter for Salesforce with a custom CCP UI.I have followed this guide to successfully implement...
View ArticleSend user input during call in amazon connect using nodejs
Hi I'm working on Amazon connect in nodejsDuring the call I need to send some data but I'm unable to find the method.I know the connect function and onConnect, onAccepted but not able to find the...
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Amazon Lex to use utterance from Amazon Connect
I have a lex bot in a Connect flow that asks for the person's name after they have said "hi".I would like my Lex bot to ask for the person's name without them having to say "hi" first.I basically want...
View ArticleAmazon Connect Contact Flow - Transfer to a SIP URI/SIP Destination
Is it possibly, from within an Amazon Connect contact flow, to Transfer to a SIP URI instead of Transferring to a Phone Number via the PSTN? How have others handled this? The SIP destination offers...
View ArticlePassing System attributes of Amazon connect to Amazon lambda (ex: caller's...
I need to pass the caller's phone number to a lambda fuction to generate a customer id for the caller using caller's phone number, date and time. can someone tell me how to configure "Invoke AWS Lambda...
View ArticleonMessage event is not triggered when agent sends a message...
I'm integrating amazon connect chatbot on my end and I want to establish a connection between a customer and an agent. In order to so, I have used onMessage event to retrieve agent messages back on my...
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Unable to access return value of AWS Lambda (Typescript) in Contact Flow
Hope you are all doing well. I am reaching out to you all because I am having a problem with capturing a value that is returned from a Lambda in AWS. For now, I am just looking to capture the value and...
View ArticleUnsupported channel issue when running pinpoint journey
I am trying to run amazon connect outbound campaign through pinpoint, In pinpoint project i have uploaded segment(contact info) and created journey that specify which amazon connect instance and which...
View ArticleCan't get Amazon Lex Extended Slot to work with Regex pattern
Trying to build a lex (Amazon LexV2) bot to look for account IDs that match our company's format. but having issues with the Slot.I'm using an extended alphanumeric slot type...
View ArticleAWS S3+ Kinesis Live media streaming
I am enabling live media streaming within Amazon Connect to setup voicemail and to store the Customer voice. I am not sure how to store that audio in to an S3 bucket.My use case is to setup an...
View ArticleAWS Connect - Connect Existing SIP infra as inbound to AWS Connect IVR
Any way to connect Amazon connect for the IVR Flow from the existing SIP Infra? Does any one aware of this.Based on public documentation i see they mentioned about only DID as the inbound to the AWS...
View ArticleResource handler returned message: "Invalid request (Service: Connect, Status...
I am trying to create Amazon Connect Contact flows using the cloudformation template and Amazon Contact flow language which is new for me. But I amfacing this issue and the stack fails to create. I am...
View ArticleHow to get the right premissions for StartSpeakerEnrollmentJob in AWS connect...
I'm trying to use VoiceID's API and I get the next error when I try to useStartSpeakerEnrollmentJob: An error occurred (ValidationException) when calling the StartSpeakerEnrollmentJob operation: The...
View Article"Transfer to Phone Number" fails in Queue Flow
When I use a "Transfer to Phone Number" block in a queue flow, the transfer sometimes fails and the "Error" path is used. The same flow succeeds in other calls. The phone number the transfer is made to...
View ArticleAWS Connect - Playing a mix of bargeable and un-bargeable prompts
I'm creating a Connect Contact flow. In one of my Lambdas, a map of prompts as strings is created which is then combined together as a single string and then assigned as a contact attribute in the...
View ArticleIs it possible to update an incoming contact time for accepting or declining...
I'm working with an Amazon Connect based application, For that I implemented Amazon-connect-streams in our code to receive and accept calls.By default, when Amazon Connect routes a call to an agent,...
View ArticleAmazon Connect - cannot debug error in Get Customer Input Stage
I am just new to Amazon Connect and Lex and have just starting creating simple projects. I already have created an entire contact flow which uses Lex and Lambda for routing. Problem is in the "Get...
View ArticleAmazon Connect: why does agent transfer result in tardy arrival of...
I am using Amazon Connect Quick Connects to facilitate call transfers between the 1st agent who receives a call and a 2nd agent who completes it. The workflow is something like this:1st agent Accepts...
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